W Restaurant Interview Notes

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自我介绍 & 面试

  1. Hello, my name is . It’s nice to meet you.
    你好，我叫    ，很高兴见到您。

  2. I am hardworking and I learn fast.
    我勤奋并且学习能力很快。

  3. I enjoy working with people and giving good service.
    我喜欢和人打交道并提供优质服务。

  4. I don’t have direct waiter experience, but I am a quick learner.
    我没有直接的服务员经验，但我学习很快。

  5. I’m confident I can do this job well.
    我相信自己能胜任这份工作。

迎宾 & 点单

  1. Welcome! How many people?
    欢迎光临！请问几位？

  2. Do you have a reservation?
    请问您有预订吗？

  3. Please follow me. Here is your table.
    请跟我来。这是您的餐桌。

  4. Here are the menus. May I take your drink order first?
    这是菜单，请问需要先点饮料吗？

  5. Are you ready to order, or do you need a few more minutes?
    您准备好点菜了吗，还是需要再等几分钟？

  6. Our special today is .
    我们今天的特色菜是    。

  7. How would you like your steak cooked? (rare, medium, well-done)
    您要几分熟的牛排？（生的，五分，或全熟）

  8. Would you like soup or salad with that?
    这道菜要配汤还是沙拉？

  9. Anything else for you?
    还需要别的吗？

  10. I’ll be right back with your order.
    我马上帮您下单。

上菜 & 用餐中

  1. Here is your , enjoy your meal.
    这是您的    ，祝您用餐愉快。

  2. Can I get you anything else?
    还需要我帮您拿点什么吗？

  3. How is everything?
    一切都还满意吗？

  4. I’ll refill your water.
    我帮您续一下水。

  5. Please be careful, the plate is hot.
    请小心，盘子很烫。

结账 & 道别

  1. Would you like dessert or coffee?
    您要甜点或咖啡吗？

  2. Here is the check. Would you like one check or separate checks?
    这是账单，您要一起算还是分开算？

  3. I’ll take care of that for you now.
    我马上帮您处理。

  4. Thank you very much for coming.
    非常感谢您的光临。

  5. Have a great day!
    祝您今天愉快！

处理问题

  1. I’m sorry about the wait. I’ll check with the kitchen.
    很抱歉久等了，我去厨房确认一下。

  2. I apologize for the mistake. Let me fix it now.
    抱歉出错了，我马上帮您纠正。

  3. Let me bring the manager for you.
    我帮您请经理过来。

  4. Thank you for your patience.
    感谢您的耐心等待。

  5. We’ll take care of it now.
    我们会马上处理。